So the Disney princess kitchen that I ordered came, I opened my front door full of anticipation and... crash! The delivery driver dropped the parcel on the floor and the moment it happened I knew something was going to be broken - and it was :(
Absolutely gutted, I called the helpline number on the delivery note. They were very polite and apologetic and said that someone would be round to collect the broken item on wednesday between... 8AM AND 8PM. I wasn't happy but hey, needed to be replaced. Wednesday came, a lovely sunny day, and I was stuck in waiting for the toy to be picked up. When 8.30pm came I realised that they were not going to show. Completely furious I arranged for someone to take me to one of their stores the following morning and exchange it in store, which they did. Again, the customer service assistant was very polite and apologetic. In my opinion toys r us need a new delivery company! Don't order online guys, go in store.
As for the kitchen itself, it is absolutely lovely! Lots of little details, the sound effects are brilliant, love that it comes with mrs potts! Only negative point is that it was fiddly to put together.
Has anyone else experienced any similar problems with toys r us online?
Toodle loo!
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